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ZYLA × Hashting · Case Study · Women's Day Campaign
Case Study · ZYLA × Hashting Campaign Architecture FMCG · Beverages Cashback 7 min

ZYLA built a Women's Day campaign.
The agency is going for the award.
The marketing team is going for the data.

Most cultural campaigns generate reach. ZYLA (Spadel Group) generated proof. Same brief, same budget pressure, same stakeholders asking for numbers in April. The difference was one structural decision made before a single line of copy was written. Here is what they built, and why it changes what April looks like.

Case Study · Campaign Architecture · FMCG · Beverages · Cashback
The situation

The brief is solid. The creative is sharp.
And then Finance walks in with one question.

The debrief looks the same every year. Reach: 2.4 million. Engagement rate: 4.2%. Sentiment: positive. Sales uplift: unclear. Everything that was in the brief got delivered. The campaign ran well. The problem is not the campaign. The problem is that the industry still hasn't built a clean way to connect cultural activation to verified purchase, and Finance notices every April.

That gap is structural, not creative. It lives in how promotional campaigns are architected, not in how well the team executed. And it is solvable, but only if it gets addressed before the brief is written, not after the results come in.

The structural gap

The data exists. It just doesn't belong to you.
Yet.

Standard promotional campaigns capture the consumers who completed the journey: the 3% who scanned, bought, uploaded, and claimed. The other 97% dropped somewhere in the funnel, and there is no architecture to say where, because the flow was never built to capture that signal. That is not a failure. It is a category default.

The cultural moment generates real value. Buzz, press, organic reach. Women's Day. Sustainability week. Back-to-school. What the industry hasn't cracked is connecting that attention to a first-party data asset the brand actually owns. The purchase data exists. It lives in the retailer's system, in Meta's dashboard, in a loyalty programme nobody controls. The question ZYLA asked was simple: what if it lived with us instead?

The brands that compound are the ones that decided, before the brief, that this campaign would generate proof. Not just reach. That is a different brief, and it produces a different April.
How the mechanic works
Women's Day
Exclusive · Belgium
Natural Energy.
For him this time.
100% CASHBACK
for men · via WhatsApp
73%
women carry the load
6.9%
men feel same
24%
don't feel like it
Claim your free ZYLA can
Scan · buy · upload receipt
Claim cashback →
Discover the offer
QR · Social · In-store
ZY
ZYLA × Hashting
Business verified ✓
WhatsApp
Today
End-to-end encrypted
👋 Hi! Claim je gratis ZYLA. 100% cashback voor mannen. Koop bij elke super & upload je bon.
10:41
Ik doe mee! Hoe werkt het?
10:42 ✓✓
🛒 Koop een ZYLA bij jouw supermarkt. Stuur je kassabon via dit gesprek.
10:43
Bon gevalideerd! Cashback binnen 48u. Welkom bij ZYLA 🌿
11:03
Typ een bericht...
🎤
Buy & upload receipt
Any retailer · WhatsApp
Receipt Validation
AI + Human Check
ZYLA · Women's Day
Kassabon automatisch
gevalideerd ✅
🧾
Carrefour · €1.99
ZYLA Boost · 250ml · 08/03
Product geverifieerd
Retailer, datum & bedrag OK
🛡️
Geen fraude gedetecteerd
Eerste aankoop · Regels OK
Verify & pay out
AI + human · 48u
Lesson 01

The agency is going for the award.
The marketing team is going for the data.

Most sampling campaigns end the same way. Great creative, solid reach numbers, and then someone in the debrief asks: "but did it actually move product?" Silence. A few proxy metrics. A promise to track it better next time.

ZYLA's marketing team and campaign manager walked into the debrief with something rare: answers. Who claimed. Which retailer they bought from. Which touchpoint brought them in. Whether the profile matched the target consumer. Because before the campaign launched, they plugged Hashting's #ConnectedPromo platform into the activation. The creative team got their creative win. The marketing team got verified proof. Both walked into the next budget meeting with something to show.

Most sampling campaigns reward the agency. ZYLA built one that rewarded the marketing team too: with data they actually owned, and a clear answer to the question that matters most in April.
Lesson 02

Digital sampling is only expensive
when you don't know who got the sample.

This is the sentence most FMCG marketers quietly agree with but never say in a budget meeting. Giving away product has a real cost. And for years, that cost was nearly impossible to justify cleanly, because the honest answer to "who got it?" was: probably someone, somewhere, hopefully close to your target consumer.

ZYLA changed that equation. The 100% cashback mechanic ran through WhatsApp, validated by Hashting on the backend. Every claim came with a receipt: product confirmed, retailer confirmed, date confirmed, consumer profile connected. The cost of sampling suddenly had a denominator. Cost per verified new consumer. A number you can actually defend in a room with Finance.

Three things they built into the mechanic that made this possible:

What ZYLA did differently
#ConnectedPromo solution page →
01 —

100% cashback. Not 20%. Not a discount. The full price back.

A full refund removes hesitation completely. The consumer buys, uploads the receipt, gets reimbursed. ZYLA gets a verified purchaser with full receipt data. That is not a sampling cost with an unknown destination. That is a known acquisition price, per person, per retailer, traceable from brief to balance sheet.

02 —

Claim in three steps. Scan. Buy. Upload. Done.

No app download. No account creation. The consumer opens WhatsApp, buys at any supermarket, sends the receipt. Under two minutes. The flow had to be frictionless because friction is exactly where sampling data disappears, and where the "who got it?" question becomes unanswerable.

03 —

Targeted at men. Open to everyone. No one turned away.

The campaign narrative was built around men keeping up. But the cashback was available to all genders. The form said it plainly: "geen stress, ook als je een vrouw bent of non-binair, krijg je gewoon je geld terug 😄". Inclusive by design, which also meant broader data and fewer awkward edge cases to explain in the debrief.

Lesson 03

Should we do this again next year?
ZYLA will be able to answer that. Most brands won't.

That question comes up in every March debrief. And it almost always gets answered with a feeling. The coverage looked good. Social was positive. The team liked the creative. But nobody can say with confidence whether the campaign recruited new buyers, retained existing ones, or just generated noise among people who were already buying the product anyway.

ZYLA can say. Because they built Hashting into the campaign before launch, not as an afterthought. Every redemption was verified and attributed to a specific channel, a specific retailer, a specific consumer profile. That data sits in their own dashboard today. When the Women's Day brief comes around in 2026, the team won't be starting from gut feeling. They'll be starting from last year's proof. That is what compounding looks like in practice.

The real cost of sampling isn't the product you give away. It's running a campaign without knowing who got it, whether they came back, and whether it was worth repeating. That is the question ZYLA made sure they could answer.
What this reveals

ZYLA's campaign is not an exception. It is what happens when a Brand Manager decides, before the brief is written, that this campaign will prove something, not just reach someone. After 10 years running cashback promotions across FMCG, these are the seven gaps that separate campaigns that compound from campaigns that just ran.

10 years · 7 patterns

Read the headlines only. You will recognise your last campaign in at least three of them.

01
Are you paying for buyers you already have, and calling it growth?
High-frequency buyers know your mechanics. If your promo only rewards them, you're paying for behaviour you already had. Design for recruitment: new shoppers, new baskets, new revenue.
Acquisition risk
02
The bigger your prize, the more you need a validation system that can't be gamed.
A meaningful reward is a magnet for fraudsters with burner accounts and duplicate receipts. Validation isn't a compliance checkbox. It's the architecture that keeps your campaign clean. ZYLA built it in from day one.
Fraud risk
03
How many steps does it take your consumer to claim? Every step after two is a leak.
Most brands only see the 3% who finished. The other 97% left somewhere in the funnel and nobody knows where. ZYLA's three-step flow (scan, buy, upload) is not a design choice. It is a conversion strategy.
UX risk
04
Your receipts already contain the answer to your next campaign brief. Are you reading them?
Every uploaded receipt is a window into actual purchase behaviour. What else was in the basket, which retailer, first buyer or repeat. The brands that read it build smarter promotions next time.
Data risk
05
Your campaign got 200K impressions. How many of those people bought the product?
Community buzz without capture is a show. Participation numbers without purchase linkage are vanity metrics. You need the verified connection between attention and transaction, or you're producing content, not a commercial asset.
Measurement risk
06
Which retailer actually recruited new buyers, not just the most entries?
Total redemptions don't tell you where new buyers came from. Without a unified funnel, you're optimising your media budget on guesswork. Attribution by retailer and touchpoint is the only way to know what earned its budget.
Attribution risk
07
Every verified purchase makes your next campaign smarter. Are you collecting the proof?
Verified spend-to-sale is the only metric that gets smarter over time. It tells you who to target next, which mechanic to scale, and which retailer to cut. Without it, every campaign starts from zero. With it, every campaign builds on the last.
The compounding edge
Hashting Solution · Used by ZYLA
#ConnectedPromo
ZYLA ran on this platform. One QR. Any touchpoint. Any retailer. 100% verified purchases. First-party data owned by your brand — not rented from anyone.
Live in one day. No IT. No POS hookup.
See how it works →
hashting.com/connectedpromo_by_hashting
Free · 3 minutes · No demo

ZYLA built the proof into the brief. Here is where to start.

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your next campaign already has in place.

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